We have strived for continual improvement and our key projects/activities have been in the following areas.
Behavioural change projects
Regular education and communication campaigns are an essential part of the waste service, they provide clarity around how the service should be used and help change behaviour to encourage residents to reduce, reuse and recycle more of their waste.
Our waste campaigns are carefully planned and evaluated.
Through the monitoring of tonnages and participation before and after campaigns, it is estimated that we save approximately £1 per household by undertaking this work.
Some of the different campaigns and projects currently being undertaken are as follows.
Food improvement programme
We place a large focus on our successful ‘Love Food, Hate Waste’ campaign, which encourages people to reduce the amount of food waste that they produce, whilst saving money at the same time.
It also highlights the close links between waste food and climate change, i.e. waste food accounts for more greenhouse gases than flying.
Alongside our efforts to reduce the quantities of food waste, we continue to undertake a comprehensive programme of work to increase the participation and capture of food via the kerbside food collection service.
Improvement to recycling provision at flats / apartments (communal properties)
This is an ongoing successful project where the waste education team visit low participating communal properties with high levels of contamination in the recycling bins.
They attempt to increase the recycling rates of these properties by reconfiguring the storage areas, providing aperture lids for recycling, bin locks, improved signage, leaflet drops, door to door advice, events, etc.
The team work extremely closely with the waste operations team, housing officers and resident associations on this project.
Reduction in the collection of side waste
We have undertaken a targeted project tackling additional side waste which is placed next to the domestic wheeled bins for collection.
As part of the project, we reinforced the policy of no side waste, and the crews did not collect it, leaving a label explaining why.
This has potential to generate savings if replicated county wide by reduced waste disposal costs and increased recycling.
Contaminated recycling process
This is a project aimed to reduce the incidences of recycling bin contamination at residential properties in the Dorset Council area.
This is carried out by collection crews reporting incidences of contamination via their in-cab devices – those addresses that have multiple reports are then contacted by the waste education team to try and resolve the situation and educate the residents to use the scheme correctly.
This is critical to make the material collected attractive to the reprocessing markets and keep the gate fees and costs as low as possible.
Developing new campaigns – ‘where things go?’
We are constantly generating new campaigns, and our latest one is focusing on what happens to our recyclables, i.e., ‘where things go’.
It will focus on a material at a time, starting with a can – an animation has been produced which details the journey of a can, from cradle to grave.
Improving the HRC performance – tackle black bags
An area that has potential to generate savings is tackling the black bag waste that comes into the HRCs.
It is estimated that 31.8% of the contents of black bag waste could have been dealt with by the kerbside recycling scheme, and more still by using the alternative containers at the HRC.
We will be working with our contractors to try and improve performance by using a number of different tactics:
- black bag splitting on site
- re-labelling the skips
- reconfiguring the different containers, etc
We are working towards promoting more reuse at the sites too.
Tackling commercial waste from holiday lets entering the household waste service
We are continuing to tackle holiday lets – these are businesses so should not be using the household ‘Recycle for Dorset’ service – they should be paying for a commercial waste and recycling service.
We have embarked on a project to identify as many of these holiday lets as possible (through joint working between council departments) and removing their domestic bins and directing them to a commercial service.
Reduction and reuse campaigns
The council undertake a plethora of reuse activities including:
- the development and maintenance of an online ‘zero waste’ map
- numerous give & take days (community reuse days to encourage the donation of unwanted items for others to take for free)
- financial incentives and discounts for Dorset residents for reusable nappies, incontinence items and female hygiene products
- the selling of subsidised home compost bins
Litterlotto and littering from vehicles
We have recently partnered with Litter Lotto which is an app that encourages people to put their litter in a litter bin and take a photo of them doing it.
They are entered into a monthly prize draw, and we have had multiple winners from across the county.
We are also doing what we can to fight roadside litter.
Dorset was one of the first councils in the country to set up a system whereby residents can send in dashcam footage via an online eform showing litter being thrown out of a car.
Using the footage that is sent, we can subsequently find the registered keeper and fine them £150.
We try and promote this message as much as possible through the ‘keep roads clear, we don’t leave rubbish here’ campaign.
Digital Innovation and data-led decisions
We have, and continue to, transform our back office processes and systems through digitisation and maximising automation opportunities.
This transformation has been possible through the introduction of a new ICT system with integrated in-cab devices to allow for real time collection information to be received.
Through this work, we have managed to deliver savings, efficiencies and generate additional income.
Some of the efficiencies and savings achieved so far are summarised below:
- missed bins have reduced by 34% a year since the introduction of in-cab. This equates to over 7,500 fewer bins missed annually on the household waste collection service
- manual processes have reduced by approximately 60% since the introduction of the new ICT system through the increased automation
- the introduction of in-cab devices and ‘live’ collection information now available to collection crews has increased trade and garden waste income through the discovery and charging of unpaid bins that were previously being emptied incorrectly
- customer self-service has increased, with 65% of all customer requests now completed online reducing customer contact costs
We are using the new ICT system to enhance waste collection efficiency through a route optimisation project.
This initiative utilises data from in-cab devices to redesign household waste collection routes, aiming to improve service delivery and accommodate future growth.
The project also seeks to evenly balance the collection rounds and provide options for additional recyclable materials to be collected at the kerbside.
This strategic approach is crucial for maintaining high service standards and adapting to upcoming changes.
Additional non statutory waste services
We have three paid for waste services which are managed by the waste commercial services team.
The three services are:
- garden waste
- business waste
- container charging
Garden waste.
We provide an optional paid for garden waste service.
This service is available to all Dorset residents and offers a fortnightly collection of garden waste from a 240L wheeled bin or 90L compostable sacks for properties that are unable to accommodate wheeled bins.
The service is provided all year round with the exception for two weeks over the Christmas and New Year period.
The service currently has 54,000 properties subscribed to the garden waste service which is approximately 30% of all Dorset properties.
Business waste
We offer charged waste collection services to businesses in Dorset.
The business waste service provides businesses with general waste, mixed recycling, glass and food waste collections.
The service currently provides waste collections to approximately 5,000 businesses across Dorset, which is approximately 30% of all Dorset businesses.
In addition, event waste management services are provided across Dorset to over 70 events and festivals a year.
Container charging
We charge for some household waste bins and containers.
Container charges were introduced to allow the service to recover all costs associated with purchasing and delivering some of the household waste containers.
Charges are currently applied for the provision of waste containers for:
- new developments
- larger rubbish bins (for properties with five or more residents)
- additional rubbish sacks (for families with a 140 litre rubbish bin and one or more children in nappies)
Approximately 2,750 requests for chargeable household containers are processed each year.