This privacy notice describes how Dorset Council’s Adult Social Care process your personal data.

Our purposes of processing

This section sets out the reasons why we process personal data, and the legal basis for those uses.

Processing Purpose

We process personal data to:

  • create a secure and comprehensive record of all of the work that we do with and for you
  • fully understand your needs
  • arrange short and long term care solutions
  • liaise with agencies, companies and charities on your behalf
  • keep you safe from harm
  • process complaints and compliments regarding the services we have provided
  • process feedback regarding the services we have provided
  • request and arrange installation of specialist equipment for you
  • assess your financial contribution to your care
  • work with you or your representative to create a Care and Support Plan
  • liaise and share information with other local authorities for out of area placements
  • analyse the service that we are providing
  • support the function of CQC to inspect Local Authority care in their area

Legal basis

To process your personal data, we must have a lawful basis under Article 6 of the General Data Protection Regulation and under Article 9 if we are processing special category data.

Are there circumstances in which a data subject is obliged to provide personal data to your service? 

Yes – In order to provide a service, will need to collect personal information from you. 

The personal information we may need from you consists of:

  • personal information such as your name, address, telephone number, date of birth, NHS number, gender
  • contact details for members of your family and support network
  • information about your finances, such as bank details, income, benefits

In order that we may deliver services appropriate to your needs, we may also ask for the following ‘special category’ (sensitive) information about you

This may include:

  • information about your racial or ethnic origin, religious belief and your sexual orientation
  • information about physical or mental health conditions such as relevant information on medical records, disabilities or carers responsibilities that may apply to you
  • information about you and your circumstances
  • information about relevant health and safety concerns
  • information about your needs and wishes

What are the possible consequences of not providing the data? 

In some cases if you do not supply your information to us, we will not be able to provide you with the services we are obliged to provide by law or any supplementary service you have asked for.

Does the service carry out any form of automated decision making?  No.

Does the service carry out any form of individual profiling? No.

Sources of personal data

This section sets out the sources from which we may collect personal data:

  • advocates, deputies, legal power of attorney, legal representatives
  • family members and carers
  • housing associations and landlords
  • Dorset Council Councillors or Members of Parliament
  • Department for Work and Pensions (DWP)
  • partner organisations such as the Dorset Care Record and Dorset Intelligence and Insite Service (Diis)
  • external providers,
  • internal teams, including Transitions
  • NHS providers, such as GPs and hospitals
  • other professionals partner organisations, such as volunteer organisations, schools and other education providers

Who we share personal data with

This section explains who we sometimes share personal data with.

Who we share personal data with

Category of recipients

When

Health and social care partners.

As necessary to provide services to you and ensure you are receiving the best support possible.

Other public sector bodies including NHS and DWP.

 

As necessary to enable us to personalise your care and ensure you are receiving the best support possible.

Law enforcement bodies.

If required by applicable law or in connection with legal proceedings.

Private sector organisations such as Care Providers.

As necessary to provide services and ensure you are receiving the best support possible.

Regulatory bodies such as CQC or the Local Government Ombudsman.

If necessary to respond to complaints regarding services that have been provided to you.

Representatives such as Advocates, deputies, legal power of attorney.

 

When ensuring your views and wishes are taken into consideration when arranging services.

Data processors acting on our instructions such as Dorset Intelligence and Insite Service (Diis) and the Dorset Care Record (DCR).

To help us provide the services you require in a joined up way.

Dorset Safeguarding Adults Board.

In cases where you or another member of the public may be at risk your personal information will be shared

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

International Transfers

We do not transfer personal data outside of the UK.

How long we hold personal data

Please contact us if you wish to request a copy of the retention schedule that applies to this processing.

Your rights

Under the UK General Data Protection Regulation, you have a number of important rights that may be exercised free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights you can visit the Information Commissioner's Office.

If you would like to exercise any of those rights, please contact our Data Protection Office.

Our Contact Details

Our customer services team can be contacted by calling: 01305 221000

Alternatively, you can write to us at:

Dorset Council, County Hall, Colliton Park, Dorchester, Dorset DT1 1XJ

Our opening times are Monday to Friday, 8:30am to 5pm.  For more ways to contact us, please see: www.dorsetcouncil.gov.uk/visit-us

Our Data Protection Officer can be contacted by email: data.protection@dorsetcouncil.gov.uk or by post at the address of our County Hall Office.  If writing to us by post, please mark the envelope ‘for the attention of Data Protection Officer’.

Data Protection

Email: data.protection@dorsetcouncil.gov.uk
Full contact details

Changes to this privacy notice

When changes are made to this privacy notice, a record of the change will appear under this section

21 March 2024: Adult safeguarding information was updated together with the use of a new privacy notice template.